Frequently Asked Questions

Q: When will I be able to place an order?
A: Weekly menus go live every Wednesday. The cutoff time for ordering is Friday at 11:59 PM. Please check back the following Wednesday to see a new menu.
Q: Can I discuss specific dietary needs or allergies before ordering?
A: Please contact us here before placing your order. Share your requirements (allergies, intolerances, preferences, or health goals), and we’ll confirm what we can accommodate from the current menu and discuss suitable modifications or alternatives where possible.
Q: How much are delivery charges?
A: Enjoy free delivery within a 6km radius of our Norwood kitchen. For addresses beyond this zone, a delivery fee based on your distance will be automatically calculated and shown before you pay. Save more with progressively higher delivery discounts on orders over $130
Q: Can I pick up my meals instead of having them delivered?
A: You're welcome to collect your meals directly from our kitchen in Norwood. Please select the "Pickup" option at checkout (pickup times may be subject to change).
Q: What happens if no one is home to receive the delivery?
A: Please notify us if you won't be home!

Option 1: We'll pack your meals in our custom thermal-ice box for $6.50 (One-time fee). We'll swap it for free when you return it at your next delivery.

Option 2: Leave your cooler with ice blocks outside—we'll transfer meals into it at no extra charge.